Ordering Information

Shipping for all U.S. orders


All domestic and International retail orders are processed and shipped within 3 business days via USPS or UPS. All International orders are shipped via USPS. All import tax and duties resulting from international orders are the responsibility of the purchaser. At this time is not able to compute this cost in advance. We apologize for this inconvenience. Please consult our store locator to see our list of stockists internationally. does not ship to P.O. Boxes.

Lower Continental U.S. (48 states)

Orders to be shipped UPS by class of service selected by you. Rate is based on distance from pick up point (Upper Saddle River, NJ). The class of services available includes;

  •  UPS Ground – arrives in 1-5 business days
  •  UPS 2nd Day Air – arrives in 2 business days providing order is received by 12 Noon EST.
  •  UPS Next Day Air – arrives next business day providing order is received by 12 Noon EST.

Hawaii, Alaska, Armed Forces (AP), Armed Forces (AE), & Armed Forces (AA)

Please note orders shipping to Hawaii, Alaska, Armed Forces (AP), Armed Forces (AE), & Armed Forces (AA) can take up to 30 days. Orders shipping to Hawaii are shipped via UPS Surepost.

For all orders to Alaska, Armed Forces (AP), Armed Forces (AE), & Armed Forces (AA) there will be a $25 flat ground shipping & handling cost. There is a $35 shipping & handling cost for Hawaii. At this time we do not offer free shipping to Hawaii, Alaska, Armed Forces (AP), Armed Forces (AE), & Armed Forces (AA).

International Shipping

CV Skinlabs ships internationally!

International shipping costs will be automatically calculated based on the weight of your order. We ship via USPS and UPS internationally. The customer is responsible for any additional local taxes, duties or fees levied upon delivery, by their local jurisdiction, for purchasing items outside of their country. At this time CV Skinlabs is not able to compute this cost in advance and apologize for the inconvenience. USPS does not provide tracking information once it leaves the US.

Please know that delivery times are estimates and can vary, due to time in customs, up to 30 days in rare instances.

Payment Methods

We accept Mastercard, Visa, American Express and Discover.
On the website, we also accept PayPal.


CV Skinlabs charges 7% sales tax on orders purchased from New Jersey and 8% sales tax on orders purchased from New York. Otherwise, no sales tax apply.

Forgot your password?

Your username is your email address. If you cannot recall which email address you used, please Contact Us through the contact page on the site and we will retrieve your account information.

Resetting your password

If you need to reset your password or have lost your password, you can have a new password emailed to you by going to the My Account section and clicking on the Lost Your Password link. A new password will be sent to you. If you want to reset your password, you can reset the password in the My Account section as well.

Email confirmation after you placed an order

You will receive an email confirmation once you’ve placed your order. If you do not receive one immediately after placing your order, check your spam folder or email us.

Checking on an order you placed

All domestic orders placed by 12 noon EST are shipped within 24 hours. Once your order is shipped, you will receive an email confirmation with your tracking information. On occasion, this email may go to spam, so be sure to check your junk mail folder.

Return Policy

CV Skinlabs has adopted a 30-day “no questions asked” return policy. Customer Service will issue a credit and refund for any returns received within 30 days of the invoice date.

If you want to return a purchase after 30 days of the invoice date, we cannot issue a Return Authorization Number, credit or refund. Attempts to return merchandise after 30 days from the shipment date without approval will result in no credit and/or refund issued.

Return address:
24 Island Hill Avenue
Ridgefield, CT 06877

Website Security

Our website is secure, and all transactions we handle for our customers are securely processed. CV Skinlabs uses Authorize.Net to securely process all credit card transactions. utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL), and is compliant with government and industry security initiatives. is one of the leading payment processors, and trusted by more than 350,000 merchants for payment processing and online fraud prevention solutions. You can be confident that your data will never be compromised while shopping on